This will be useful if:
You are a Driving Instructor User of the EzLicence booking platform.
You are trying to:
View the reviews that your learners have provided.
Overview:
Reviews are one of the ways EzLicence builds trust between learners and instructors. It helps learners make informed decisions and provides instructors with honest feedback to help them improve.
EzLicence asks for a review from every learner who completes at least one driving lesson with you. Learners provide a review by logging into their learner account. Some learners will leave only a rating, others will provide comments with their rating.
All learner reviews are published on your public profile immediately after the review has been submitted. Your 25 most recent reviews are visible on your profile, allowing learners to read the reviews that are the most relevant to their decision to choose you.
If you do not have 25 reviews yet, any reviews which were ratings only, will also be displayed.
How to view your learner reviews
Step 1.
Log in to your instructor account.
Step 2.
On your Dashboard, find the Performance section.
Step 3.
Under All Time you will see Learner rating.
Step 4.
Just below this, click the View all reviews link.
Step 5.
You will be able to view all your reviews (ratings with comments).
You are able to view the Review Policy at any time.
Reporting reviews under this policy
To report a review that violates this policy, contact us.
Only the EzLicence Team is able to make changes to Learner’s review once it has been submitted, please do not contact learners directly to discuss their review.
Handling negative reviews
Whilst receiving positive feedback is encouraging, receiving negative feedback can be challenging.
Your learners are the best source of feedback on your service and their feedback is critical for making your service the best it can be. It is always important to review the situation from your learner’s perspective and take any criticisms constructively, rather than personally. Negative or constructive feedback is an excellent learning experience to understand how you can improve the service that you deliver to learners.
For our top tips on how to deliver a positive lesson experience, click here.