How to handle a learner 'no show'

This will be useful if: 

You are a Driving Instructor User of the EzLicence booking platform.

You are trying to: 

Keep track of your learners and their progress.

Overview:

Sometimes a learner does not show up for their booking, they may have forgotten or had issues on the day.

How to handle a learner 'no show'

In the event that this occurs, please do the following:

1. Double check that you are at the address on the booking
2. Call the learner. If there is no answer, follow it up with an SMS (double check the phone number)
3. If there is another contact on the account, please call them and follow up with an SMS
4. Where possible, knock on the front door

If the learner is a no show and you have made an attempt to contact them, you have the option to:

• Leave the pick up address and reverse the fee for the booking, for further information click here or
• Remain at the pick up address and charge the learner for the booking

If you intend to charge the learner for the booking:

Take a photo of your car in front of the pick up address, this may be required if a learner disputes the charge.

There may be instances where the learner arrives 30 minutes late and wishes to do a 1.5 hour lesson. Please refer to the Driving Instructor Cancellation Policy for further information.

Remember, you are getting paid.